Below and attached you'll find contact information for the Operations, Safety and Maintenance teams etc...
If you have any questions or concerns, please contact your driver manager. If for any reason you haven’t received a response or follow up from your driver manager within 30 minutes, please reach out to the Fleet Operations Manager.
Emergency (Injury And/or Accident):
- If there's life threatening emergency, contact 911 before anything else
- One number (888-752-7527)
- All accidents and injuries must be reported at the time of occurrence and through the 888 number provided above
Operations After-Hours Monday Through Friday (1700-2200):
- One Number (414) 410-8200
- Option 4 for Transport
- Option 1 for After-Hours
- One Email (mrtloads@midwestrefrigerated.com)
- If you contact the after-hours phone and no answer, leave a voicemail or text.
- Any missed call that isn’t accompanied by a voicemail or text will not be followed up on
- I can appreciate that some prefer discussing issues over the phone, but sometimes a solution can and will be found in written format (Text, Email and/or SMS)
- If no response within 15 minutes, please try one last time
- If not response within 30 minutes, reach out to your assigned Driver Manger and Fleet Operations Manager (Currently David Burdick)
- Make sure to review and follow the strongly suggested guidelines listed below
Operations After-Hours 2200-0630 (Mon-Fri) & Weekends:
- Contact
Fleet Operations Manager (Currently David Burdick)
- *See and follow “Operations Contact List”*
- One Email (mrtloads@midwestrefrigerated.com)
- Assigned Driver Manager must also be kept informed of all issues
- Contact info can be found below in the Operations Contact List
- If you're in need of after-hours support and no answer, leave a voicemail or text.
- Any missed call that isn’t accompanied by a voicemail or text will not be followed up on
- I can appreciate that some prefer discussing issues over the phone, but sometimes a solution can and will be found in written format (Text, Email and/or SMS)
- If no response within 15 minutes, please try one last time
- If not response within 30 minutes, reach out to David Burdick
- Again, Make sure to follow the some of the guidelines listed below
Non-Emergency:
(Not limited to but suggestive):
- Advances/Comchecks/Express Codes for lumpers/late fees
- If questionable late night or early am fees, ask your Driver Manager to apply additional funds to your card prior to the end of regular business hours (Typically 5pm CST)
- If you use your personal account to cover the cost of a lumper or business-related expense after-hours, I will approve for same/next day reimbursement.
- This exception will only be made if funds are not available on the card and/or if Operations Personnel are unavailable at the time for any reason
- Running Late/Delayed
- Notify your Driver Manager of the delay VIA email, voicemail or text
- I suggest that between the hours of 10pm and 7am, you send information to mrtloads@midwestrefrigerated.com for hopefully more of a timely follow up from the Transport team
- Contact info for most receivers can be found within the paperwork or confirmation which you’re encouraged to utilize to help yourself along the way. As always, I ask that you uphold our MIDWEST Values and always be professional
- If truly unable to make an educated business decision at that time, reach out to the after-hours phone
Driver Managers
After-Hours
Equipment
Safety
Operations Management
Routing and Scheduling
OS&D
COE
Allenton Cross Dock
Driver Recruiting
Human Resources
